Veterans are customers
From NPR (h/t Ryan Hubbard)
McDonald said in his previous life, he concentrated on the customers. At the VA, he said the customers would be veterans and he would work to make sure veterans are “at the center of everything.”
Drucker would say that whether you are a public institution or a social sector organisation the key is focussing on customers and their wants, needs and aspirations.
Everyone should think about their customers as being at the Centre of everything.
The adaptive loop: Working with wicked problems
What is the strategy of your organisation? What is the right policy for homelessness? What is the service to support children who are disabled in
Hey ma, look, there is no problem
Still today in our industry, if you go to a trade show, you walk around and you will find a lot of technology for which there is not problem that