2/11/2018 secret shopping score wsjsecret shopping score wsj

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“We are always on the outer edge of incompetence. We take on projects that we don’t know the answer to. And then figure it out. We respond to those calls with deep humility.” — How Keith responds when Oprah calls
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This week, I saw no signs that they are. This week, I saw no signs that they are. Damien Cave from NYT.