26/6/2018

Great Day 1 businesses develop an intuition for their customer — ‘they study and understand many anecdotes rather than the averages you’ll find on a survey…a remarkable customer experience starts with heart, intuition, curiosity, play, guts and taste; you don’t find any of that in a survey’.

Bezos


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good design award
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Being customer-centric isn’t just about killing pain. Great point from my colleague Justin Lokitz [] Being customer-centric isn’t just about killing pain. Blackberry and Palm also did a great job